Legal
Privacy Policy
Last Updated: 12 May 2025 · Effective Date: 12 May 2025
1. Introduction
Cordiel ("we", "us", "our") is committed to protecting the personal data of individuals who enquire about, or enrol in, our reading programmes. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our educational services, in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
This policy applies to personal data collected through our website, enquiry forms, and enrolment processes. By submitting an enquiry or enrolling in a Cordiel programme, you acknowledge that you have read and understood this policy.
If you have questions about this policy, please contact us at [email protected].
2. What Personal Data We Collect
Information You Provide Directly
- Full name
- Email address
- Phone number (if provided)
- Programme interests and enquiry message content
- Enrolment details (selected programme, session preference)
Information Collected Automatically
- Website usage data via cookies and analytics tools (if consented)
- Browser type, device information, and IP address
- Pages visited and time spent on our website
Legal Basis for Processing
We process personal data on the basis of: (a) consent, where you have given it explicitly; (b) contract performance, in relation to managing your programme enrolment; and (c) legitimate interests, for the purpose of improving our reading programmes and communicating programme updates.
3. How We Use Your Data
- To respond to enquiries about Cordiel programmes
- To manage programme enrolment and cohort scheduling
- To send relevant programme information and updates (where consented)
- To improve the design and content of our reading programmes based on participant feedback
- To meet our legal obligations under Singapore law
Marketing Communications
We will only send you information about new programmes or reading materials if you have given explicit consent. You may withdraw consent at any time by writing to [email protected].
Data Retention
We retain enquiry data for up to 12 months from the date of initial contact. Enrolment and participant records are retained for up to 3 years following the completion of the relevant programme, after which they are securely deleted. Analytics data is retained in aggregated, anonymised form.
4. Data Sharing
We do not sell, rent, or trade personal data. We may share data in limited circumstances:
- Service providers: We use third-party tools for email communication and website analytics. These providers process data only on our instruction and are contractually required to protect it.
- Legal obligations: We may disclose personal data if required to do so by law or a regulatory authority in Singapore.
- No commercial sharing: Personal data is never shared with advertisers, sponsors, or other commercial third parties.
5. Data Protection Measures
- All data is stored on secure servers with access controls
- Data transmitted through our website contact forms is encrypted via HTTPS
- Access to personal data is restricted to staff with a direct need to handle it
- In the event of a data breach affecting your personal data, we will notify affected individuals in accordance with PDPA obligations
- We conduct internal reviews of our data handling practices annually
6. Cookies
Our website uses cookies for basic functionality and, with your consent, for analytics purposes. We do not use cookies for advertising. You can manage your cookie preferences at any time via our Cookie Policy page, which includes detailed information about each cookie type and how to adjust your settings.
7. Your Rights Under the PDPA
Under Singapore's Personal Data Protection Act, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Withdraw consent for data processing at any time
- Request that your personal data be deleted where we no longer have a lawful basis for processing it
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you are dissatisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.
8. Third-Party Links
Our website may occasionally reference third-party resources or institutions (for example, the CPF Board website or the Institute for Adult Learning). We are not responsible for the privacy practices of external websites. We recommend reading the privacy policies of any third-party websites you visit.
9. Children's Privacy
Cordiel's programmes are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data through our website, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes acceptance of the revised policy.
11. Contact Information
Data Controller: Cordiel
30 Cecil Street, #19-08, Prudential Tower, Singapore 049712
Email: [email protected]
Phone: +65 6473 2980